Optimization of Independer Services
6 Oct · 1 min read
Challenge: Noticing abuse, comparison of services and products. Helps almost 1 million customers to make better decisions as they manage their financial life.
Solution: We aim to enhance the customer experience and customer satisfaction by optimizing the services. This is done by the implementation of the Oracle Service Cloud in their Contact Centre and importing their products into the new service system.
User Group: Individuals ensuring financial stability
About Independer
Independer was established in 1999 to make the financial world more transparent and fairer. They notice abuse, compare services and products and help almost 1 million customers to make better decisions as they manage their financial life.
Project Information
We are proud that Independer has chosen We Square as their partner for implementing Oracle Service Cloud in their energy platform customer contact center.
This project aims at enhancing the customer experience by optimization of the customer services:
- Implementation of the Oracle Service Cloud in their Contact Centre
- Importing their products into their new service system
- Integrating existing workflows into the agent’s workspaces
- Integrating online information flows into the database
Solution
The implementation of the project contained 3 stages:
Stage 1
- Kick-off / Analysis / Documentation
- Implementation of Oracle Service Cloud
- Importing products
Stage 2
- Development of the Customer Portal
- Development of required middleware service
- Training for their trainers/admin
Stage 3
- Connecting supplier APIs to the middleware service
Skills
- .Net/C#
- jQuery
- JSON Webservices
- OSC
- OSC API
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