6 Oct · 1 min read
Challenge: Noticing abuse, comparison of services and products. Helps almost 1 million customers to make better decisions as they manage their financial life.
Solution: We aim to enhance the customer experience and customer satisfaction by optimizing the services. This is done by the implementation of the Oracle Service Cloud in their Contact Centre and importing their products into the new service system.
User Group: Individuals ensuring financial stability
Independer was established in 1999 to make the financial world more transparent and fairer. They notice abuse, compare services and products and help almost 1 million customers to make better decisions as they manage their financial life.
We are proud that Independer has chosen We Square as their partner for implementing Oracle Service Cloud in their energy platform customer contact center.
This project aims at enhancing the customer experience by optimization of the customer services:
The implementation of the project contained 3 stages: