6 Oct · 1 min read
Challenge: To create a cohesive workspace by enhancing the computer-telephone integration (CTI) with the Oracle Service Cloud system.
Solution: An add-in that caters to the needs and shows relevant information.
User Group: Customers that are interested in making smarter and healthier decisions.
TomTom is a leading product company that creates innovative products for making day-to-day activities easier. Millions of people around the world depend on TomTom products to make smarter decisions and move towards their goals.
We developed a smart add-in that is enabled when a business partner calls the call center. The add-in creates a pop-up that shows the various contacts associated with the number. Call agents can view the contacts, choose the relevant contact ID based on the current call, view prior incidents and add/edit incidents and critical information regarding the caller.
Skills:
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