I work in Call center and would definitely escalate this solution right from here.

Sounds like a cool project.TomTom is surely leading its pathway towards a better customer experience.

I really do sometimes wonder about the chaotic scenes at call centers.. with phones ringing all the time and having to quickly connect with customers and address their issues. This can be a great solution for other companies as well.

TomTom is a <a href="https://www.amplifyre.com/articles/manufacturing-product-configurator">leading product company</a> that creates innovative products for making day-to-day activities easier. Millions of people around the world depend on TomTom products to make smarter decisions and move towards their goals.&nbsp;

We&nbsp;developed a smart add-in that is enabled when a&nbsp;business partner&nbsp;calls the call center. The add-in creates a pop-up that shows the various contacts associated with the number. Call agents can view the contacts, choose the relevant contact ID based on the current call, view prior incidents and add/edit incidents and critical information regarding the caller.&nbsp;

Enhancing TomTom’s call center experience

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