10 Nov · 6 min read
Let's look at what this means before we get into why software testing is being outsourced. It entails one company delegating the testing of an application or other piece of software to a third-party testing specialist, testing firm, or independent test specialist. The development company will not be involved in testing, and the software testing party will not be involved in any other aspects of software development.
Today, software testing is being outsourced because testers require a unique set of skills to complete the complex task of ensuring software's usability, functionality, and security. They must be current on the latest technologies and best practices.
For a company to carry out independently, this can be costly in terms of both time and resources. Outsourced software testing has evolved into a critical service. The market surpassed $40 billion in 2019 and is expected to grow by more than 6% from 2020 to 2026.
Outsourcing software testing entails delegating testing-related tasks to a third party who is not involved in the overall software development process other than testing.
While some people believe that outsourcing software testing is more expensive than hiring in-house teams, this is not the case. Infrastructure, operational, and human resource costs all contribute to the overall cost of in-house development.
Assume your in-house professionals are inexperienced and lack the knowledge required to handle unexpected issues during testing. In that case, it will take them longer to understand problems and will require more resources to resolve them. At the same time, the process of hiring software testers takes a long time, which delays the testing process.
On the other hand, an outsourced testing team has all the tools needed to conduct effective software testing. As a result, you will save money by not having to invest in infrastructure or operational costs.
A testing service that is outsourced also excels in terms of expertise. Their technical expertise in a variety of fields enables them to identify software issues more quickly and efficiently. Similarly, their knowledge from various fields enables them to maintain software quality that meets or exceeds user expectations.
Unless software testing is your company's core competency, doing it correctly in-house can be difficult. Because of a lack of knowledge in software testing practices, your staff may aggravate the problem rather than resolve it.
A software testing service that is outsourced can help your end product become more competitive, resulting in more customers. Only consider hiring a software testing firm that has relevant technical expertise and experience.
Onshore testing is almost always performed when working internally. Your test engineers, on the other hand, may be located all over the world if you use an outsourcing company. Not only can this be complicated by different data privacy and protection laws, but different countries also have different software QA standards. You may also discover that working across time zones causes communication lags.
However, having the option of selecting experts from around the world can be extremely beneficial. You can create a team that can communicate effectively from anywhere and ensures your product meets global market standards.
If you are a company based outside of the United States, you should look for a company that can provide onshore services. On the other hand, if you need specific data security features to do business in Europe, you may want your application testing to be performed by someone with GDPR compliance expertise.
Software testing may be regarded as less important in terms of development. Developers may rush through the process to complete the software development process, putting testing on the back burner. This can have a significant impact on the software quality.
If you hire an in-house or on-shore team, testing tools, resources, servers, databases, and other types of specialized testing software and hardware can cost a fortune. When you choose to outsource software testing, the experienced third-party vendor will likely perform end-to-end testing to ensure quality results. The software will be fully tested, bug-free, and ready for deployment.
The variety of tests that companies can easily perform on your new software is one of the most significant benefits of outsourcing software testing. The company can complete these tests through manual testing and automation testing. The primary distinction between the two is that one is completed by humans while the other is completed using automation tools.
Outsourced testers can perform a variety of testing tasks, including:
Assuming you finish the testing for a one-time project, the project will necessitate specialized skills that the internal team lacks.
In such a case, training internal resources is an option, but it would be time-consuming and costly. As a result, you can outsource QA to a company with the necessary expertise and support for cutting-edge technology.
Assume your DevOps team has just spent six weeks hard at work on a new CRM application. They're nearing the testing stage, and you want to get the app out there as soon as possible. Your team is exhausted and lacks the necessary skills and resources to conduct rapid testing. You could delay the launch, but investors are expecting the application soon.
You turn to an outsourced QA testing service to meet this deadline. Their expertise and efficient workflows allow them to provide quality testing promptly, allowing you to meet even the most stringent deadlines. Using an outsourced testing service allows you to get results quickly without sacrificing quality.
Outsourcing is thought to be a cost-effective strategy. Maintaining an internal team with specialized skills is always more expensive than maintaining a contract with a third party. So, if you are capable of managing and completing long-term projects, consider outsourcing 90% of the work.
It's always a good idea to keep a small team of business experts and project coordinators on hand internally. Another disadvantage of outsourcing is the loss of project and business knowledge control. As a result, you should be able to fully control what needs to be outsourced.
Without a doubt, outsourcing QA teams have enormous potential. Dedicated offshore software testing teams can assist global companies when manpower or expertise is scarce. They bring a fresh perspective and tried-and-true methods honed through working with dozens of different clients. Experienced offshore QA teams learned to adapt to and comply with their client's safety and quality standards, as well as to collaborate despite physical distance.