28 Sep · 6 min read
IT outsourcing is now a common practice. While it is difficult to pinpoint the exact date of this business strategy's inception, most researchers agree that it began in the 1980s. Almost forty years have passed since then, and much has changed and improved. IT outsourcing, as we know it, now provides businesses with a plethora of opportunities and benefits. In this article, we will talk about it in detail. Prepare to learn about relevant IT outsourcing benefits and why your company should immediately outsource IT services.
Before we get into the benefits of outsourcing IT services, let's first define IT outsourcing.
The practice of looking for an outsourcing provider to handle multiple IT functions is known as information technology outsourcing. Software development, web development, website maintenance, technical support, database development and management, and so on are among the most commonly outsourced IT services. IT outsourcing is classified into three types: offshore outsourcing, nearshore outsourcing, and onshore outsourcing. All of the above involve a company hiring a third-party vendor to do IT-related work.
Outsourcing IT involves more than covering your bases and saving money on employee salaries. Outsourcing can also increase your company's expertise while improving security, maintaining compliance, improving monitoring and support, and lowering hardware and system costs. Here are some of the benefits discussed in detail.
1) Professional Experts
Hiring an outsourced IT company to manage your IT has the added benefit of increasing your level of expertise. When you hire in-house, you are limited to the knowledge of a single person or a small group of people. While your IT manager will do their best to keep up with the latest technological advances, no single IT mind can specialize in everything IT-related. As a result, outsourced IT firms will have multiple experts on staff who have experience in hardware, software, networks and servers, technical support, and other areas. Furthermore, outsourced IT firms make it a point to stay current on the latest technology, trends, security risks, compliance factors, and other details. When you outsource your IT, you get all of these experts at a fraction of the cost of bringing similar-experienced experts in-house.
2) Security and Compliance
Is your firewall current like Sophos or SonicWall? Do you have a DMZ set up? Have you had your workstations and servers audited? Has your company implemented and is working to maintain PCI security standards? You can rest assured that your company is minimizing the risks associated with maintaining client data, credit card numbers, sensitive competitive information, and more by outsourcing to a managed IT services provider who is familiar with PCI compliance standards, as well as the ability to securely backup this critical data in the event of a disaster.
3) Shared Responsibility
Every business investment entails some level of risk. Significantly, the IT sector is changing at a rapid pace. When you work with an IT outsourcing company, it will assume responsibility for potential risks and assist you in resolving any issues. A full-cycle IT company should have specific industry knowledge, particularly regarding security and compliance. You must include this in an agreement when signing it if you want to be sure that it will manage potential risks.
4) Cost Cutting
One distinct advantage of outsourcing IT services is the opportunity to save money. According to Deloitte's research, 59% of companies choose to outsource IT services because it helps them save money. How exactly does this occur? IT outsourcing is cost-effective because it eliminates the need for hiring and training new employees, which is an expensive process. Furthermore, when outsourcing, a company may overlook extra charges and hidden costs such as purchasing expensive hardware and software, renting office space, paying taxes, etc.
5) Reduced Risk
Every commercial investment carries some degree of risk. Markets, competitive pressure, regulatory changes, economic position, and technologies all change quickly. Outsourcing providers, who have specific industry knowledge, assume and manage much of this risk for you, particularly security and compliance issues. They are much better at determining how to avoid trouble in their fields of expertise.
6) Rapid Error-Fixing
IT system failures disrupt a company's daily operations. It can have serious consequences, affecting both customer and employee productivity and satisfaction. IT outsourcing firms can manage servers, backups, and software. They will also reduce the risk of failure and quickly detect and eliminate any irregularities. Such assistance is unlikely to be provided by in-house IT specialists, who may be working on another project at the same time.
7) Industry knowledge and innovation
Nobody can deny that your in-house employees know your company inside and out. However, when it comes to the processes that workers are used to, this knowledge can sometimes get in the way of using innovative approaches. If your company has nothing to do with information technology, there's a good chance you're missing out on industry trends. As a result, choosing IT outsourcing is a good idea because you will get a fresh perspective on what your company requires in terms of information technology.
8) Scalable Services
As a business owner or manager, you understand the difficulty of finding the right person for the job and all that job may entail in the present and the future. As your company grows, so will its IT necessities. Should you hire an IT team now to support your company through its anticipated growth stages, or should you hire only what you need now and expect to add more experience and manpower later?
Outsourcing IT allows you to close the gap between where you are now and where you want to be. Your outsourced IT package will include all of the experts you require at a fraction of the cost of hiring a comparable team in-house full-time. Furthermore, your outsourced IT team can grow with you, adding services and support as your business expands.
9) Enhance the Internal Team
If you own a medium- to large-sized business and have in-house IT experts, outsourcing IT can supplement your team's expertise while freeing up time for your in-house team to focus on the most critical IT components of your business. Instead of spending some time on a track, backup, software setup, basic support, as well as other mundane and yet time-consuming responsibilities that an outsourced IT team could indeed handle, an in-house team could provide far larger advantages by being accessible for advancing company technology or managing problems that necessitate internal troubleshooting.
So, to wrap things up, let's ask the question again. Is it a good idea to outsource?
It is difficult to deny that outsourcing is a powerful tool in the IT world. Believe it or not, outsourcing IT tasks and functions to those who can do them better, faster, and cheaper is usually a good idea. However, IT outsourcing does not come without its difficulties. This strategy has a few drawbacks that may prevent it from succeeding. We strongly advise you to weigh all the benefits and drawbacks of outsourcing before deciding. Nonetheless, you do not have to regard potential risks associated with outsourcing as unavoidable. There will be no to minimal risks if the proper approach is taken when selecting an outsourced service provider and writing a contract.