Reimagining IT Outsourcing Partnerships

12 Oct · 3 min read

Companies remain remote while the COVID-19 pandemic progresses, with no plans to return to the office, resulting in outsourcing success.

According to Marc Benioff, the CEO of Salesforce, the new currency of successful companies is their operating speed, which is just another reason why outsourcing is more important than ever.

Outsourcing is more than just outsourcing IT responsibilities to an anonymous staff, as proven by more than two decades of corporate experience. Traditional outsourcing, when implemented in the right manner, can convert into a strategic partnership in which two organizations develop significant connections to promote each other's growth.

Customer Relationships and Partnerships

DevCom's customer relations team's goal is to give a better customer care experience every time by looking at things from a unique perspective.

We move the focus from product to personality when it comes to customer service. Changing our approach to one that is more customer-centric allows us to have a better knowledge of our customers' requirements and expectations. It's an amazing opportunity to:

Listen- We believe that everything has a difference, therefore paying attention, understanding, and responding effectively are essential aspects.

Finding the solution- It's essential to have good visibility of information in order to implement the solution rapidly.

Necessary escalation-In order to give better results, other solutions must be made accessible, resulting in increased deliverability.

Continuous engagement towards customers- We believe in keeping consumers informed about our progress. This provides them confidence in daily project updates and sets a good example of client loyalty.

Exceptional Customer Experience

The purpose of DevCom is to create a significant connection between the company and its customers. DevCom encourages customer support representatives, regardless of their level of seniority, to think on their feet and use logical thinking to delight the client. Below are five steps on how we implement a customer-oriented strategy within the company:

Work Clarity-DevCom aims to engage with people who are friendly to customers and have empathy, effective communication, and problem-solving skills.

Respect and honesty- We prefer to treat our customers with the utmost respect and honesty, which leads to a positive working environment.

Customer Empowerment-DevCom's support staff is empowered to suggest management changes that would benefit customers in the long run without hampering the current workflow.

Customer-centric leadership and management- The entire leadership and management team is committed to a customer-centric strategy. As a result, our team feels more confident in adopting a customer-centric approach.

Change Adaptability-Our customer support team looks for better changes that are beneficial for all of us at DevCom to meet the demands of the customers.

Software quality must be reliable for businesses. As a result, ensuring that it can be provided through a strategic IT partnership. Genuine success for us implies a more predictable process, happier customers, and, above all, technical competence.

Conclusion

We encourage you to join us on this exciting journey to build a memorable experience with DevCom! Please contact us if you'd like to talk more about how we can work together to meet your business's innovation and digital transformation goals.

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